FAQ & Troubleshooting
Last updated: May 7, 2026
🔧 Quick Troubleshooting Guide
| Problem | Fix |
|---|
| "Invalid token" or "Session expired" | Your session expired. Log out and log in again. Tokens last 7 days. |
| Profile photo not uploading | Make sure the file is JPEG or PNG and under 5 MB in size. |
| Chat messages not sending | Check your internet connection and try refreshing the page. |
| Cannot log in / forgot password | Use the "Forgot password?" link on the login page to reset your password. |
| File upload keeps failing | Profile photos max 5 MB, chat files max 10 MB. Only images are allowed for profile photos. |
| Can't find other users | Make sure other users have completed their profiles (added a name). Members with no name won't appear in Browse. |
| Notifications not working | Allow browser notifications when prompted. You can also check your browser's notification settings. |
| App not loading on mobile | Make sure you have a stable internet connection. Try refreshing the page or clearing your browser cache. |
❓ Frequently Asked Questions
How do I create an account?
Go to the login page and click "Register." Enter a username, email, and password (minimum 6 characters). You'll be logged in automatically after registration.
How do I set up my profile?
After logging in, go to your Profile page. You can add your name, age, gender, bio, and a profile photo. A complete profile helps others get to know you.
How do I reset my password?
Click "Forgot password?" on the login page. Enter your email, then follow the instructions to set a new password (minimum 6 characters).
Can I change my username?
Usernames are set at registration and cannot be changed. You can update your display name on the Profile page anytime.
How do I start a conversation?
Go to the Browse page and click "Message" on any member's card. This opens a chat where you can send messages, emojis, photos, and files.
Can I delete a message I sent?
Yes. Hover or tap your message in the chat and click the delete button. The message is removed for both you and the recipient.
Can I edit a message?
Yes. Hover or tap your message and click the edit button. Press Enter to confirm. An "(edited)" label will appear on the message.
Who can see my profile?
All registered users can see your profile (name, age, gender, bio, photo). Chat messages are private between you and the person you're talking to.
Is my password safe?
Yes. Passwords are encrypted using bcrypt and are never stored or shared in plain text.
Can I use the app on my phone?
Yes! The app is mobile-friendly and works in any browser. Just visit https://cebuspark.com on your phone.
How do I report a problem?
How do I delete my account?
Send an email to
siomai2025@gmail.com with your username and a request to delete your account. All associated data will be removed.